To ensure you have the right tools available to service your bookings more efficiently, we want to remind you of the great resources available at your fingertips. Through our SalesLink^® platform, your one-stop-shop online portal, retailers can access and engage with a variety of self-servicing offerings, including the most frequently used:

• Customer Uncheck
• Schedule Changes
• Involuntary Reissue
• Name Corrections
• Revalidate Refundable Tickets
• Expired Fare / Ticketing Time Limit Waiver
• Refund Identical Duplicate Tickets
• Travel Notices

Most servicing needs can be resolved with SalesLink. As a registered user, you’ll enjoy many benefits, including:

·         Easy access to the services you need most and the convenience of 24/7 availability.

·         Processing requests through SalesLink provides the certainty that the actions taken fall within American’s policy for the requested service.

·         Self-servicing with SalesLink Services along with Agency Reference Policy and Procedures allows you to continue to retain full control of your travelers’ tickets, giving you the flexibility needed for future servicing. 

In addition, you can also visit the Agency Reference page on SalesLink any time to stay informed with the most updated communications, policies and procedures, and to access reference guides for the solutions you need.

As always, thank you for your continued business.